Privacy Policy

Last Updated: February 6, 2026

Privacy is a fundamental human right. We will uphold the privacy of our users by fighting against ads, trackers and other impingements on privacy. We will never profit by monetizing your data but instead seek to fulfill our company mission by delivering a great product & service. Our commitment to privacy and data protection is reflected in this Privacy Statement which describes how we collect and process "personal information" that identifies you, like your name or email address. Any other information besides this is "non-personal information." If we store personal information with non-personal information, we'll consider that combination to be personal information. References to our "Services" at COMERA AI (comera.ai) in this statement include our website, apps, and other products and services. This statement applies to our Services that display or reference this Privacy Statement. Third-party services that we integrate with are governed under their own privacy policies.

1. Information Gathering

We learn information about you when: You directly provide it to us. For example, we collect: Name and contact information. We collect details such as name and email address. Payment information. If you make a purchase, we collect credit card numbers, financial account information and other payment details. Content and files. We collect and retain the photos, documents or other files you send to us in connection with delivering our Services, including via email or chat. We collect it automatically through our products and services. For instance, we collect: Identifiers and device information. When you visit our websites, our web servers log your Internet Protocol (IP) address and information about your device, including device identifiers, device type, operating system, browser, and other software including type, version, language, settings, and configuration. Geolocation data. Depending on your device and app settings, we collect geolocation data when you use our Services. Usage data. We log your activity on our website, including the URL of the website from which you came to our site, pages you viewed on our website, how long you spent on a page, access times, and other details about your use of and actions on our website. We also collect information about which web-elements or objects you interact with on our Service, metadata about your activity on the Service, changes in your user state, and the duration of your use of our Service. Someone else tells us information about you. Third-party sources include, for example: Third-party partners. Third-party applications and services, including social networks you choose to connect with or interact with through our services. Service providers. Third parties that collect or provide data in connection with work they do on our behalf, for example companies that determine your device's location based on its IP address. When we try and understand more about you based on information you've given to us. We infer new information from other data we collect, including using automated means to generate information about your likely preferences or other characteristics ("inferences"). For example, we infer your general geographic location based on your IP address.

2. Personal Information Collected from Connected Social Media Accounts

If you connect your third party social media account to your Comera AI account, we may collect certain information stored in your social media account such as:

Facebook: Comera AI may allow you to connect a Facebook page or profile to your Comera AI account, in which case we will access certain information from Facebook regarding your account. In particular, we may collect profile image, display name, username / page ID or profile ID, access tokens, sent posts. This includes the content of your post and engagement data, to the extent permitted by applicable law. This data will only be used by Comera AI to provide you with the Service you expect and will not be shared with any third parties.
X / Twitter: Comera AI may allow you to connect a X profile to your Comera AI account, in which case we will access certain information from X regarding your account. In particular, we may collect profile image, display name, username / profile ID, access tokens, and sent posts. This data will only be used by Comera AI to provide you with the Service you expect and will not be shared with any third parties.
Instagram: Comera AI may allow you to connect an Instagram profile to your Comera AI account, in which case we will access certain information from Instagram regarding your account. In particular, we may collect profile image, display name, username / profile ID, access tokens, and sent posts. This data will only be used by Comera AI to provide you with the Service you expect and will not be shared with any third parties.
LinkedIn: Comera AI may allow you to connect a LinkedIn profile to your Comera AI account, in which case we will access certain information from LinkedIn regarding your account. In particular, we may collect profile image, display name, username / profile ID, access tokens, and sent posts. This data will only be used by Comera AI to provide you with the Service you expect and will not be shared with any third parties.

Additionally, if you connect X, Facebook, or Instagram when utilizing Comera AI Analyze we may collect: profile image, display name, username / handle, access tokens, social channels insights data and social accounts demographic data, sent tweets, social account's followers count, social account's insights data and social account's audience data.

Etsy: Comera AI may allow you to connect an Etsy store to your Comera AI account, in which case we will access certain information from Etsy regarding your store. In particular, we may collect your Etsy URL, store name, store images, access tokens, and store analytics. This data will only be used by Comera AI to provide you with the Service you expect.
Shopify: Comera AI may allow you to connect a Shopify store to your Comera AI account, in which case we will access certain information from Shopify regarding your store. In particular, we may collect your Shopify URL, store name, store images, access tokens, and store analytics. This data will only be used by Comera AI to provide you with the Service you expect.

3. Information Use

We use each category of personal information about you:

To provide you with our Services
To improve and develop our Services
To communicate with you
To provide customer support
Create and manage your account, provide our Service, process payments, and respond to your inquiries
Manage account authentication such as two-factor authentication
Communicate with you for informational and operational purposes
Publish your content, comments or messages on social media platforms
Provide tailored advertising, for Comera AI services, via Google AdWords
Aggregate your Personal Information for analytical purposes
Operate, evaluate and improve our business
Send you marketing communications about products, services, offers, programs and promotions of Comera AI, and affiliated companies
Ensure the security of our Service
Manage our customer, service provider and partner relationships
Enforce our agreements related to our Service and our other legal rights

4. Information Sharing

We share information about you: When we've asked & received your consent to share it. As needed, including to third-party service providers, to process or provide Services or products to you, but only if those entities agree to provide at least the same level of privacy protection we're committed to under this Privacy Statement. To comply with laws or to respond to lawful requests and legal process. We'll only release personal information if we believe in good faith that it's legally required. Only if we reasonably believe it's necessary to prevent harm to the rights, property or safety of you or others. In the event of a corporate restructuring or change in our organizational structure. Please note that some of our Services include integrations, references, or links to services provided by third parties whose privacy practices differ from ours. If you provide personal information to any of those third parties, that data is governed by their privacy statements. Finally, we may share non-personal information in accordance with applicable law.

5. Information Protection

We implement physical, business and technical security measures to safeguard your personal information. In the event of a security breach, we'll notify you so that you can take appropriate protective steps. We only keep your personal information for as long as is needed to do what we collected it for. After that, we destroy it unless required by law.

6. Other Information

We retain personal data for as long as necessary to provide the services and fulfill the transactions you have requested, comply with our legal obligations, resolve disputes, and enforce our agreements. As part of our normal operations, your information may be stored in computers in other countries outside of your home country. By giving us information, you consent to this kind of information transfer. Irrespective of where your information resides, we'll comply with applicable law and abide by our commitments herein. We don't want your personal information if you're under 13. Do not provide it to us. If your child is under 13 and you believe your child has provided us with their personal information, please contact us to have such information removed.

7. Exercising Your Rights

To exercise the rights described above or if you have a question or concern, please contact us at [email protected] and we will aim to address or resolve it. If we cannot, you have the right to lodge a complaint with your local data protection authority.

8. Changes

We may need to change this Privacy Statement and our notices from time to time. Any updates will be posted online with an effective date. Continued use of our services after the effective date of any changes constitutes acceptance of those changes.

9. How can you review, update, or delete the data we collect from you?

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information, please send an email to us at [email protected].

10. Contact Us

You can get in touch by emailing us at [email protected].